So..three blogs or so ago, i was complaining about my issues with bestbuy right..so naturally, I had to complain and send an email... This is what i wrote.:). I should be a writer yo!
I closed my account today at the Best Buy store in BLOGSVILLE,BG because of an extremely rude cashier. I've been a loyal best buy customer of a little under two years and when i went in today to make a purchase I have never felt more degraded and discriminated against as i did today. I am recovering from laryngitis and when i was asked by the cashier if i had a reward zone card, i said yes, but he claims that he did not hear me and swiped my credit card anyway. when i asked him to void the transaction he said that he could not and that i needed to speak up next time. Upon hearing this, I asked for a manager, who came by and was even ruder than that cashier. I promptly requested to be directed to where i could close my account.I understand that you guys dont need my business and my closing my account does absolutely nothing to affect you. I just want you to know how terribly lacking your customer service is at that store.
AND THEY REPLIED!!!
I am Pamela with Best Buy Customer Care. Thank you for contacting Best Buy about your Reward Zone account. I will be more than glad to assist you. I apologize we did not meet your expectations with our store employees. Best Buy strives to make each experience you have with us positive and as fun as possible, and we are disappointed if we don’t live up to that expectation. Best Buy relies on feedback, both positive and negative, to help us find areas for improvement. It isn’t very often that people take the time to point out something negative and we appreciate your words. I’ll be sure to pass your complaint on to everyone who was involved. As a Customer Satisfaction gesture, I have awarded 750 points to your account to make up for the inconvenience. Please allow from 7 to 10 business days for points to appear in your account. However if you still do not have the points for the purchase, we can add it from here. Please reply to this email with your customer service pin number from your receipt. Do not hesitate to contact us with any questions or concerns. We look forward to your next visit to one of our stores or to www.BestBuy.com.
WHAT ARE THESE POINTS? AND HOW CAN I USE THEM?